Our Commercial Lockout Service: What Happens From Your First Call
The moment you call (973) 381-2160, a live team member picks up — not a voicemail, not an answering service. We ask for your business address, a brief description of the lock or door hardware involved, and confirmation that you are the authorized owner or manager of the property. Ownership and authorization verification is a standard step we take on every commercial call; it protects you and your business as much as it protects us. Once we have those details, we dispatch the nearest available technician and give you an honest, realistic arrival window based on current traffic and distance — not a vague 'sometime tonight.'
When our technician arrives, they assess the door and lock hardware before quoting anything. Factors that shape your final price include the type of lock involved (a basic door knob lock carries different complexity than a heavy-duty mortise lock), the time of the service call, travel distance to your location, and whether any parts — cylinders, keys, or replacement hardware — are needed on the spot. You receive an exact, confirmed price before any work begins. No surprises on the invoice.
